From Syria: Account Restricted , No Response to Support Tickets Since [Sep/2025]

[Bilal-Alasha]

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Question

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Other

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I'm writing this as a question to the community, not a request for help with my account — I know the community can't assist with that directly.

I have a GitHub account from Syria. I understand that as of September 2025, the U.S. sanctions that previously restricted access for Syrian users have been relaxed, and GitHub announced that private repositories and paid features are once again broadly available to developers in Syria.

My personal account still has the old restriction flag applied. I opened a support ticket about 10 months ago (September 2025) and waited for around 10 days at first, then replied asking for updates without any reply. Then the support system got some kind of interface update around that time, so I tried to open another ticket on 1/25/2026, and asked for updates once in March and once in April. I have never received a human response — not even an acknowledgment beyond the automated initial reply.

Has anyone else from a formerly restricted region experienced a support wait time of 10 months or more for account restriction review?

If yes, did your ticket eventually get resolved? And how long did it finally take?

Were there any indirect steps (like submitting a different form, or providing ID proactively) that helped move things forward?

Again, I am not asking for anyone here to escalate or solve my ticket (I know this is not something you can help me with). I simply want to understand if my experience is unusual, or if others have faced similar delays and what (if anything) worked for them in the long run.

Thank you for any insights you're willing to share.

[Crackle2K]

Hey Bilal,

10 months with no human response is rough, and unfortunately not totally unheard of for sanction-related account reviews. A few users from Iran and Cuba reported similar timelines when those restrictions were being lifted, so it seems like these cases just sit in a slow-moving queue. The ticket system migration you hit in late 2025 probably made things worse, as there are reports of tickets getting lost or deprioritized during that transition. One thing that has worked for some people is emailing support@github.com directly with your ticket number rather than relying on the web portal, since it can reach a different team. Some users also had luck reaching out via @githubsupport on X with a short, polite message referencing the ticket ID. On the documentation side, a few people mentioned that proactively attaching proof of residency or ID to a follow-up reply helped move their review along faster. None of these are guaranteed, but at this point they are worth trying.

[Bilal-Alasha]

Thank you I will try the email first then if that does not work might as will try the X post .

[RedWn]

any luck?

[Bilal-Alasha]

No unfortunately , As for the email I got a "Message blocked " auto response so nothing from this side.
and as for the @ on twitter it does not even exist .

[tanvishinde017]

Hi @Bilal-Alasha,

Thank you for clearly explaining your situation and for clarifying that you're seeking experiences from other users rather than account-specific support.

A 10-month wait certainly sounds frustrating, especially given the policy changes and the absence of follow-up responses. Hopefully, community members from previously restricted regions can share whether they've experienced similar timelines and what their outcomes were.

Since these reviews are account-specific, only GitHub Support can ultimately resolve them, but your question about whether such delays are common is completely reasonable.

I appreciate the respectful way you've framed the discussion, and I hope others who have gone through similar cases can provide some insight into their experiences.

[Bilal-Alasha]

Thank you for the nice comment , I am just trying to respect the TOS as much as I can and avoid creating a new account since I know I am not allowed to but like you said the waiting is just too long and I do understand that GitHub support have a lot on there hands but since my coworkers already have access to private repos it's starting to become a problem for me .
I hope you have a great day .

[nazzengg]

I just created a ticket with this new account and emailed support@github.com as well. I hope I get my account back as my whole work is related and done using Github.

[Bilal-Alasha]

did they actually receive the email ? I got a "Message blocked " Auto response when I tried it .