Inquiry Regarding GitHub Enterprise Server Purchase Details & Official Point of Contact

[dongjiang1989]

🏷️ Discussion Type

Product Feedback

Body

Hi GitHub Team,

Hope this message finds you well.

Our company is currently evaluating and planning to purchase GitHub Enterprise Server for internal team collaboration, source code management, and enterprise-level DevOps workflow standardization. We are now collecting official product details, commercial policies and docking resources to facilitate our internal budget application and project implementation.

We would highly appreciate it if you could help answer the following questions and provide relevant official support:

1. Product & Commercial Information: Could you please share the latest official introduction, functional scope, licensing rules, subscription/one-time purchase options, and detailed pricing package of GitHub Enterprise Server? Besides, please kindly inform us of the official renewal policy, technical support scope and service level agreement (SLA) for enterprise customers.
2. Procurement Docking Arrangement: Is there a dedicated enterprise sales contact or regional account manager responsible for business consultation, quotation confirmation and procurement docking for corporate users? If yes, please provide the corresponding contact information (email/working channel) so that we can follow up on subsequent detailed communication efficiently.
3. Implementation & Cooperation Details: Please share the official procurement process, delivery cycle, deployment guidance, and free trial or proof-of-concept (POC) support policies for enterprise server products. We also want to know the official technical and after-sales support channels during product implementation and daily operation.

We look forward to your official reply and detailed guidance to help us complete the enterprise product evaluation and procurement arrangement smoothly.

Thank you very much for your time and support.

Best regards,
dongjiang

[github-actions[bot]]

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[tanvishinde017]

Hi @dongjiang1989,

Thank you for the detailed questions. While the community may be able to share experiences, most of the information you're requesting (pricing, licensing, SLAs, procurement processes, and account contacts) is typically handled directly by GitHub's Enterprise Sales team.

A few general points that may help:

• GitHub Enterprise Server licensing and pricing can vary depending on your organization's requirements and agreement type.
• Enterprise customers are often assigned account managers or customer success contacts during the procurement process.
• Proof-of-concept, deployment guidance, and support options are usually discussed during engagement with the sales team.
• If your company works with a regional reseller or partner, they may also be able to assist with quotations and procurement.

Hopefully a GitHub staff member or other Enterprise customers can share their recent experiences regarding response times and the current procurement workflow.

Best of luck with your evaluation process!