Trapped in Support Ticket Loop for Suspended Account @Deep251004

[deep251904]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Other

Body

Hello GitHub Community Staff,

I am posting a public thread here because the standard internal ticket system is completely inaccessible and caught in a bugged redirect loop.

My primary account (@Deep251004, registered to deep190103@gmail.com) was suspended out of nowhere. I recently received an automated notification showing that my profile was included in a security/botnet scan sweep involving the "UzuMathieu/ryujinx-emu" repository metrics (Campaign c-b0f9a40b / tg12 metrics).

I want to clarify that I have never intentionally interacted with, commented on, or contributed to that repository. If my account registered an interaction there, it was entirely an accidental tap (such as a 'Star' or 'Watch') while browsing or clicking an external link.

My profile is a real, human-operated account and I have never violated GitHub's Terms of Service. I am collateral damage from an aggressive automated false positive.

The Support Problem:
Every time I attempt to raise an appeal using the unauthenticated form, the page fails to load. When I attempt to log in to this temporary account and raise a ticket, an automated bot instantly intercepts the submission, hides it from appearing under "My Tickets," and throws a message telling me to go to the reinstatement link, which loops infinitely.

Could a community manager or moderator please step in, look at this thread, and manually route a ticket directly to the Trust & Safety team? I just need a human agent to review my account logs to verify my human usage and lift the automated suspension.

Thank you for your time and help,
Deep

@github-community-staff

[NicolasVitorP]

Hi @deep251904 (appealing for @Deep251004),

I completely understand your frustration. Automated security sweeps against botnets or repository-manipulation campaigns (like the one involving the Ryujinx metrics) often catch real human users as collateral damage due to a single accidental star or fork.

Since you are trapped in an automated support ticket loop where the bot instantly closes or hides your ticket, here is how you can bypass it and get a human to review your case:

1. How to bypass the Ticket Loop (The Unauthenticated Form)
   The automated system is routing you to a loop because you are trying to open an appeal while logged into a temporary/secondary account.

Open a private/incognito browsing window (do not log into any GitHub account).

Go directly to the GitHub Support Contact Page.

Fill out the form as a non-logged-in user. Make sure to provide your original email (deep190103@gmail.com) and your suspended username (@Deep251004).

Submit it. Tickets sent from completely unauthenticated sessions bypass the standard account-level bot filters and force the creation of a clean ticket in the Trust & Safety queue.

2. Community Staff Escalation
   Since you tagged the staff, please note that GitHub Community Moderators cannot directly lift a suspension or access private account logs due to privacy and security policies. However, they can flag public threads for internal review.

To help them track this faster:

Leave this thread open.

If a Community Manager replies here, they will usually ask for your ticket number. Once you successfully submit the form using the incognito method above, reply to this thread with only the Ticket ID number so a moderator can manually push it to the Trust & Safety team.

[deep251904]

hello @NicolasVitorP, as you said i've been trying to do so since last 2 days but the support site isn't accessible when trying to open on a private/incognito mode in browser, i've tried using mobile and my office desktop too but sadly the same result and i haven't been able to find any solution so far