Formal Complaint Regarding Copilot Pricing Changes and Breach of Agreement

[MarsilioCasale]

Discussion Type

General

Discussion Content

Dear GitHub Team,

I am writing to formally express my strong dissatisfaction with the pricing model changes introduced as of June 1, 2026, particularly as they apply to existing customers who had already committed to annual subscriptions under clearly defined terms.

The way this transition has been handled is, frankly, unacceptable.

I subscribed to an annual plan months in advance, based on a fixed pricing structure and a defined set of included resources. What I am now experiencing is a drastic and unilateral reduction in usable capacity — effectively less than one third of what was originally agreed — due to the introduction of aggressive multipliers applied to virtually every Copilot AI request.

This is not a marginal adjustment; it is a fundamental alteration of the economic terms of the contract, implemented mid-cycle, without adequate safeguards for customers who had already prepaid under different assumptions.

From a customer standpoint, this feels like a bait-and-switch:

The original value proposition has been materially degraded.
The new consumption model is opaque and punitive.
The burden of this change has been shifted entirely onto existing users, rather than being applied only to new subscriptions.

Beyond the financial implications, the reputational damage of this decision is significant. The way GitHub has handled this change is a complete debacle and a public relations disaster. Trust — which is foundational in developer tooling ecosystems — has been severely compromised.

Personally, this has permanently impacted my perception of Copilot as a product. Regardless of any future adjustments, I will not rely on it again. The level of unpredictability and lack of contractual stability demonstrated here makes it unsuitable for any serious or long-term use.

I strongly urge GitHub to:

Honor the original terms for all existing annual subscribers until the end of their billing cycle.
Provide full transparency on how usage multipliers are calculated.
Introduce predictable, auditable consumption metrics.
Offer remediation (credits or refunds) for customers adversely affected by these changes.

Without immediate corrective action, the long-term consequences in terms of customer trust and retention will be substantial.

I expect a clear and concrete response.

Sincerely,
Marsilio Casale

[govind-alt]

They won't reply, they won't get you fair compensation.

[MarsilioCasale]

I’m fully aware I won’t get any reply or fair compensation.

That’s not really the point. The point is to make it public that this is a seriously unfair practice, especially towards customers who committed to an annual plan under completely different terms.

At this stage, I have no expectations left — just a very clear decision: once my current subscription expires, I won’t renew anything with them again.