Subject: Existing GitHub Pro user still seeing “Upgrade to Copilot Pro” / quota reached

[rausticai]

Dear GitHub Support team,

I am an existing GitHub Pro customer and, as I understand from your documentation and announcements, existing paying users should be able to use Copilot Pro or at least have their Copilot usage aligned with their paid plan. However, I am still being treated as a Copilot Free user in the IDE and repeatedly asked to “Upgrade to GitHub Copilot Pro.”

Account details

• GitHub username: rausticai
• GitHub base plan: GitHub Pro – 4 USD/month (active)
• Copilot status shown on billing/licensing: Copilot Free
• VS Code Copilot message:
  • “You’ve reached your monthly credit limit. Upgrade to Copilot Pro or wait until your credits reset on July 1, 2026 at 5:30 AM.”

Problem

• I am an existing Pro customer, but Copilot in VS Code behaves as if I’m on the Free plan with a very small monthly credit limit.
• The IDE keeps showing the “Upgrade to GitHub Copilot Pro” button, but when I go to the Copilot plans page, new Pro sign‑ups are currently paused.
• Because of this mismatch, I cannot practically use Copilot even though I am already paying for GitHub Pro.

What I am requesting

1. Please review my account and entitlements and confirm whether I should have access to Copilot Pro (or higher Free limits) as an existing GitHub Pro subscriber.
2. If possible, manually correct my Copilot plan so that:
   • My account is recognized with the correct Copilot tier, and
   • The “credit limit reached / upgrade to Copilot Pro” message disappears from VS Code.
3. If this behaviour is expected under the current Copilot changes, please clarify exactly which plan I am on and what my monthly AI credit limits are, so I can plan accordingly.

I have attached the screenshot

Thank you in advance for your help in resolving this inconsistency between my billing plan and Copilot access.

Best regards,
Pramod Kumar

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