The job was not started because your account is locked due to a billing issue.

[kunalm07]

Why are you starting this discussion?

Question

What GitHub Actions topic or product is this about?

General

Discussion Details

Hi,
We had an enterprise accout with our Azure Benefits, now moved to Free account. Our Github account shows an error while running Actions even though we are in the Free Limit of 2000 minutes. Can you please help us? Is there any pending payment on our side?

We have not added Billing Information yet though, since it looks there is no payment pending.

Org URL: https://github.com/organizations/purebilliontech

[Orange-Sreejon]

well.. You are still within the free Actions limit, and as far as I can see, there is no outstanding payment.
It doesn't seem like there is a billing problem.
It seems to have more to do with downgrading from Enterprise to Free and updating certain runner or workflow parameters.

[kunalm07]

Thank you guys, I dont see any past or failed invoices either. I have raised a github support ticket for now.

[pankajflows]

Any updates for you? I am also locked in similar issue

[kunalm07]

It automatically resolved itself in a few days.

[gbenroscience]

Github actions are not working on my Github account.
It is not an organization account.
The project account is at https://github.com/gbenroscience/ParserNG

[9bibi]

Github actions are not working on my Github account. It is not an organization account. The project account is at https://github.com/gbenroscience/ParserNG

Hey! i see that you solved the problem? How?

[github-actions[bot]]

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[tanvishinde017]

Hi,

Since your organization recently moved from an Enterprise plan to the Free plan, GitHub Actions usage and billing settings may not have transitioned automatically.

A few things to check:

• Go to Organization Settings → Billing & Licensing → Spending limits and make sure Actions spending is enabled.
• Verify that Actions are enabled under Settings → Actions → General.
• Check whether there are any suspended or disabled billing settings remaining from the previous Enterprise subscription.
• Review the exact error message shown in the workflow logs, since some errors are unrelated to the monthly 2,000 free minutes.

Because this involves organization billing details, only GitHub Support can confirm whether there is a pending invoice or an account state that needs attention.

Could you share the exact Actions error message (or a screenshot with sensitive information removed)? That would help narrow down the cause.