Enterprise trial now charging for unused Advanced Security?!

[william-riskable]

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I recently enabled the trial of github enterprise for testing, which now expired. but I have been charged hundreds for advanced security licences which has not been allocated.

Making this worse, I have no way to remove these licences from my enterprise or org management!! This means I am locked in to getting charged, and Ive had no response from my support ticket in over a week.

I am not left with no option but to cancel my payments and/pr close my account... whats going on?!

[Tempo-Telecom]

The same with me. Ticket opened and no answer.
They charged more than $600.

[dylanpenner]

I'm having the exact same problem. Got a support ticket open since April 13 and no response.

Super frustrating. I can't just pull my credit card cuz we're on Github Teams and need to keep that up and running.